Selection process developed by matteria

Location and Work Mode

El Sargento / La Ventana, Baja California Sur, México.

Who we are

Innovaciones Alumbra is an ecosystem of organizations committed to demonstrating and catalyzing economic models that restore nature, honor community, and promote prosperity. With a focus in Baja California Sur, its work spans ocean, land, and place, advancing initiatives across interconnected impact themes and organizations—including philanthropy, investments, operating businesses, and applied research centers.

Our impact

 iAlumbra advances regenerative development through interconnected levers:

• Sustainability & Economic Development: Promoting balance between communities, economy, and the environment through demonstrated models that can be codified, replicated, and scaled.

• Public Policy Advocacy: Advancing sustainable development policies in Baja California Sur and influencing broader regulatory and policy “guardrails” to enable and enforce new ways of operating.

• Strategic Partnerships: Collaborating with governments, organizations, investors, and local communities to align action across sectors.

Communication & Positioning: Leading advocacy and sustainability communication strategies that elevate evidence, shift narratives, and influence decision-makers.

Purpose of the Position

Lead the commercial, operational, and community development of El Portal Rancho Cacachilas, ensuring sustainable business growth, exceptional customer experiences, operational excellence, and strong integration with the local community.

The position is responsible for driving sales performance, overseeing daily operations, leading the team, strengthening retail and tourism services, and positioning El Portal as the primary gateway to Rancho Cacachilas and a meaningful gathering space for residents and visitors alike.

Key Responsibilities

Operations & Store Management

• Oversee the daily operations of El Portal, including retail, bike rentals, mechanical services, and guest experiences.

• Ensure operational procedures are executed efficiently and consistently across all service areas.

• Supervise the condition, functionality, and organization of the bike shop and operational facilities.

• Prioritize urgent operational matters and respond quickly to unexpected situations.

• Ensure compliance with company policies, safety standards, operational procedures, and brand guidelines.

Customer Experience & Hospitality

• Ensure all guests receive outstanding customer service and personalized attention.

• Welcome and assist visitors participating in tours and experiences in El Triunfo.

• Provide accurate and clear information regarding products, services, rentals, and tourism experiences.

• Guarantee customer satisfaction throughout the service experience, including mechanical support and rentals.

• Promote a culture of hospitality, professionalism, and service excellence.

Commercial & Financial Management

• Maximize sales performance and support the achievement of commercial objectives.

• Monitor operational costs and expenses to support budget preparation and financial health.

• Ensure sales processes and operational transactions are properly executed.

• Coordinate with the Accounting Department regarding financial processes and reporting.

• Support profitability and sustainable business growth through efficient operational management.

Inventory, Purchasing & Logistics

• Plan and manage the purchasing of products, materials, supplies, and operational equipment.

• Control and update inventories for retail products, workshop tools, furniture, and rental equipment.

• Coordinate bike reservation logistics with guides and the Sales & Reservations Department.

• Ensure operational readiness and availability of products and rental assets.

Team Leadership & People Management

• Supervise customer service staff, mechanics, and operational team members.

• Evaluate team performance and provide ongoing feedback and support.

• Coordinate and promote training programs to strengthen team skills and service standards.

• Foster a respectful, collaborative, and positive work environment aligned with company values.

• Act as an ambassador of Innovaciones Alumbra and Rancho Cacachilas within the organization and the community.

Cross-Functional Coordination & Reporting

• Maintain effective communication between operational teams and administrative departments.

• Collaborate closely with Tourism, Accounting, Hospitality, and Maintenance departments.

• Prepare operational reports and updates related to assigned work areas.

• Maintain relationships with suppliers, local community members, tourists, and tourism operators.

Requirements and competences to work with us

Experience & Education

• Bachelor’s degree completed.

• Minimum of 5 years of proven experience in customer service, hospitality, tourism operations, retail management, or related fields.

• Experience managing operational teams and coordinating cross-functional departments is preferred.

• Background in retail operations, outdoor recreation, cycling, sporting goods, tourism, hospitality, or experiential services is highly desirable. Experience managing specialty retail stores, outdoor brands, bike shops, sporting goods stores, or adventure tourism businesses will be especially valued.

Skills & Competencies

• Strong customer service and hospitality orientation.

• Excellent communication and interpersonal skills.

• Ability to manage transactions accurately and responsibly.

• Operational and organizational management skills.

• Inventory control and budgeting capabilities.

• Ability to prioritize urgent operational matters and work under deadlines.

• Team leadership and staff supervision skills.

• Problem-solving and decision-making abilities in fast-paced environments.

• Strong attention to detail and service quality.

• Proficiency in Microsoft Office tools and administrative systems.

• Ability to build effective working relationships with internal teams, suppliers, tourists, and local communities.

• High level of energy, accountability, and adaptability.

• Fluent Spanish and advanced English required.

• Flexibility to relocate or commute daily to El Sargento.

Our team profile

iAlumbra values collaborative, humble, and purpose-driven leaders capable of operating in complex and evolving systems. The organization prioritizes long-term thinking, systems thinking, community-centered approaches, and evidence-based decision-making, while balancing genuine impact with commercial viability.

Key cultural traits:

• Humility & service orientation

• Comfort with complexity and ambiguity

• Long-term systems thinking

• Collaborative leadership

• Genuine passion for regeneration and profitability (eyes that light up for impact combined with execution rigor)

• High ownership and entrepreneurial mindset

• Authenticity, curiosity, and adaptability

Key interests for working with us

This role is best suited for someone motivated by storytelling, commercial growth, nature, hospitality, and purpose-driven experiences. Someone genuinely passionate about building brands and narratives connected to territory, community, sustainability, and regenerative tourism.

Relevant areas of interest include:

• Sustainable and experiential tourism

• Community-centered economic development

• Environmental regeneration and conservation

• Hospitality and lifestyle experiences

• Nature, culture, and destination-driven storytelling

Reasons to join our team

• Housing support may be provided as part of the compensation package, subject to final negotiation and candidate needs.

• A strategic leadership role within a unique and highly innovative ecosystem.

• Opportunity to build and professionalize commercial capabilities from the ground up.

• Close collaboration with senior leadership and founders.

• Exposure to hospitality, conservation, tourism, and sustainability initiatives.

• Space for innovation, creativity, and long-term strategic development.

• Participation in a pioneering model of regenerative development and conscious tourism

Relevant details before applying for this vacancy

This position requires full-time on-site presence in El Sargento / La Ventana, Baja California Sur. Candidates must be willing to live in the community or relocate, as proximity to the operation is considered essential for success in the role.

The environment is highly dynamic and continuously evolving.

High adaptability, flexibility, and comfort with ambiguity are essential.

The role combines strategic vision with operational execution.

Candidates should feel genuinely aligned with the mission, values, and culture of the organization.