Selection process developed by matteria

Location and Work Mode

Careyes, Mexico - On-site

Who we are

Careyes is not just a destination—it’s a living expression of art, nature, and community. Nestled on the Pacific Coast of Mexico, Careyes is a unique fusion of luxurious hospitality, ecological consciousness, visionary real estate development, and vibrant cultural expression. It encompasses private villas, guest casitas, gourmet restaurants, lush natural environments, and community foundations supporting marine life, culture, and sustainability.

Careyes was born from a pioneering spirit and thrives today as a haven for those seeking beauty, harmony, and transformative experiences.

Our impact

Purpose of the Position

The General Manager will oversee the integrated management of our hospitality services—including villa rentals, restaurants, infrastructure, and guest experience. They will be responsible for leading, organizing, and optimizing teams and systems while nurturing the brand’s unique DNA of nature, art, community, and discreet luxury.

This is a role for someone who is entrepreneurial, strategic, hands-on, and thrives in complex and nature-immersed environments.

Key Responsibilities

Hospitality Operations Management:
• Oversee the end-to-end guest journey: from inquiry and booking to arrival, stay, and departure—ensuring an exceptional, personalized experience at every touchpoint.
• Manage the villa rental operations, including pricing strategy (dynamic pricing according to demand), occupancy optimization, marketing, sales, and online and offline booking channels.
• Supervise restaurant operations: ensure each of the three restaurants consistently meets hygiene, safety, and service quality standards in accordance with local laws and high-end international expectations. Also, have a passion for food and work closely with the Chef to create creative and amazing menus.
• Coordinate event and logistics: for major events (e.g., New Year’s Eve, music festivals, art gatherings, weddings), event organization, manage accommodation, food & beverage, transportation, guest lists, and concierge services.
• Standardize and document procedures: implement and continuously improve SOPs across departments (front desk, housekeeping, F&B, maintenance, etc.).

Strategic Planning & Business Development:
• Develop a strategic roadmap: together with the Careyes family and board, define priorities, annual objectives, and key performance indicators (KPIs) for hospitality and operations.
• Identify and launch new business lines, such as villa management services for private owners, exclusive event packages, or partnerships with luxury travel operators.
• Forecast and optimize revenue: prepare and monitor financial plans, including revenue projections, pricing models, cost-benefit analysis for new initiatives, and ROI tracking.
• Support real estate development initiatives: collaborate with the family in potential synergies between hospitality operations and the broader real estate vision.

Team Management & Talent Development:
• Lead and inspire a multidisciplinary team of 100+ employees across hospitality, maintenance, cleaning, gardens, logistics, and administration.
• Build a cohesive team culture that blends Careyes' unique artistic and natural spirit with professionalism, discipline, and service excellence.
• Professionalize human capital: conduct skill-gap assessments, hire new talent when necessary, and implement ongoing training programs—especially for local staff.
• Define KPIs and performance metrics for each area and hold regular team check-ins, appraisals, and accountability meetings.

Systems & Process Optimization:
• Implement technology tools: deploy digital platforms for reservations, inventory, customer management (CRM), and point of sale (POS) systems across restaurants and services.
• Digitize financial and operational reporting: reduce reliance on manual/cash transactions and establish real-time dashboards for financial performance and service tracking.
• Set up reporting protocols: establish weekly/monthly reports to the owners, including budget updates, operational metrics, risk assessments, and staff performance.

Regulatory & Risk Compliance:
• Ensure compliance with all health and safety regulations, including restaurant sanitary inspections, labor law, tax obligations, and guest privacy regulations.
• Mitigate operational risks: develop and implement contingency plans for staff shortages, infrastructure issues, or guest incidents.
• Manage supplier and contractor relationships: ensuring service levels, transparency in billing, and ethical practices.

Infrastructure & Service Coordination:
• Supervise the infrastructure and maintenance team: ensure proper upkeep of villas, common areas, electricity, water systems, garbage collection, and roads.
• Coordinate third-party services: cleaning, security, landscaping, and utility management for internal operations and external villa owners.
• Oversee emergency preparedness: ensure readiness for storms, power outages, water shortages, and other potential crises.

Stakeholder & Family Communication:
• Act as the primary liaison between operations and the Careyes family: deliver clear updates, recommendations, and alerts.
• Navigate complex stakeholder dynamics: maintaining trust and discretion with the family while enforcing professional boundaries and decisions.
• Represent Careyes externally: with guests, vendors, government authorities, and strategic partners.

Requirements and competences to work with us

Education

• Degree in Hospitality Management, Business Administration, Tourism, or a related field.

• Specialized training or certifications in luxury hospitality, project management, or operations are a plus.

Experience
• 10+ years of progressive leadership experience in luxury hospitality (boutique resorts, villas, or high-end retreats preferred).
• Proven track record in managing multidisciplinary teams and complex operations.
• Experience in remote or semi-rural locations is a plus.
• Demonstrated ability to build systems and processes from scratch or transform legacy operations.
• Experience working in Europe is a plus.

Competencies & Skills
Core Leadership Competencies:
• Strategic & Operational Thinking: Ability to translate the family’s vision into concrete operational and business strategies. Knows how to prioritize and balance short-term performance with long-term sustainability.
• Entrepreneurial Mindset: Proactively identifies opportunities for revenue generation, operational efficiency, and brand development. Capable of building new business lines from scratch.
• Decision-Making in Complexity: Comfortable navigating ambiguity, solving problems under pressure, and managing multiple moving parts simultaneously.
• High Service Standards: Deep understanding of luxury hospitality expectations and how to consistently deliver excellence in a culturally sensitive and discreet manner.

Human Capital & People Leadership
• Team Building & Leadership: Proven track record in leading large, diverse, and cross-functional teams—ideally in remote or rural settings. Builds trust, motivates, and leads by example.
• Talent Development: Skilled in assessing team capabilities, identifying gaps, and implementing tailored training and development plans—especially important in local community contexts where talent may need to be nurtured internally.
• Performance Management: Implements KPIs, accountability systems, and feedback loops. Recognizes high performers and addresses underperformance promptly and respectfully.
• Inclusive & Empathetic Leadership: Culturally aware and emotionally intelligent. Respects local context and traditions while bringing global standards.
• Conflict Resolution & Mediation: Capable of navigating interpersonal dynamics—whether among staff, between departments, or with external stakeholders—with discretion and fairness.

Operational & Technical Skills
• Hospitality & F&B Operations: Deep understanding of villa management, reservations, guest logistics, restaurant operations, and service design.
• Financial Acumen: Proficient in budgeting, forecasting, cost control, pricing strategies, and business modeling.
• Digital & Systems Literacy: Experience implementing digital tools (PMS, POS, booking platforms, finance systems) and optimizing tech-enabled workflows.
• Compliance & Risk Management: Understands local labor laws, health/sanitation codes, and can set up systems for internal control and compliance tracking.

Our team profile

• Nature-forward: We live surrounded by the jungle, sea, and wildlife. You must love and respect nature.
  
• Creative & visionary: We believe in beauty, innovation, and dreaming big.
  
• Discreet & refined: We deliver personalized, world-class service with humility.
  
• Family spirit: We are still a family-run business that values loyalty, trust, and long-term collaboration.
  
• Hands-on leadership: This is not a desk job. You’ll move
  
• between villas, restaurants, offices, and events daily.
  

Key interests for working with us

• Social impact.
• Inclusion and equity.
• Sustainable development.
• Nature.

Reasons to join our team

A unique lifestyle in one of Mexico’s most beautiful and prestigious natural environments.
On-site housing (private apartment).
The opportunity to shape the future of a world-renowned destination.
A highly entrepreneurial environment with autonomy and creative freedom.
Immersion in an international, artistic, and culturally rich community.

Relevant details before applying for this vacancy

Please consider the following before applying:

• Careyes, it is a Family Destiny.
• The role is demanding—ideal for someone highly energetic and organized who loves challenges.
• We are looking for someone proactive, dynamic, who works well under pressure, and who has a lot of energy.
• Although housing is provided, this position is best suited for someone relocating alone (partner exceptions may be considered).
• This is not a corporate job. It’s dynamic, hands-on, and mission-driven.
• English and Spanish are a must. Other languages are a plus.