matteria only assists with the dissemination of this job vacancy. The mentioned organization is responsible for the selection process.

Location and Work Mode

Cabo San Lucas, México

On-site

Who we are

Eclectic Array is an ethical retail brand focused on creating unique products, experiences, and spaces. We work directly with artisans to preserve traditional handmade crafts, while offering fair trade and sustainable opportunities. Our goal is to connect customers with artisans, their stories, and their heritage, creating a positive impact on communities through fair wages, micro-loans, and coaching.

Our impact

At Eclectic Array, we take pride in fostering meaningful change by supporting indigenous artisans through fair trade and sustainable practices. We collaborate with local organizations, fund community kitchens that provide over 10,000 meals monthly, and lead efforts like the Unity Project, which raises vital funds for children's medical care in Los Cabos. By giving artisans the opportunity to showcase their craft, we also ensure that we’re giving back to underserved communities in impactful ways.

Purpose of the Position

As the Operations Manager for our retail stores, you hold a pivotal role in ensuring the seamless execution of operational functions throughout our establishments. Your leadership serves as the cornerstone for fostering efficiency, enhancing sales performance, and aligning operational strategies with our overarching business objectives, tailored specifically to our retail environment. With a steadfast commitment to strategic planning and meticulous execution, you oversee a comprehensive range of operational endeavors, meticulously tailored to the unique dynamics of each retail store. Your responsibilities are integral to orchestrating a harmonious synergy of processes, protocols, and personnel, all aimed at advancing our retail enterprise towards sustained growth and prosperity in a competitive retail landscape.

Key Responsibilities

• Oversee day-to-day store operations, procedures, and protocols to ensure seamless and efficient processes, ultimately enhancing operational efficiency and customer satisfaction.
• Monitor store performance metrics, such as sales targets and customer satisfaction scores, and take corrective actions as needed to drive continuous improvement and meet or exceed performance goals.
• Develop and execute sales strategies to drive revenue growth across the stores, resulting in increased sales revenue and profitability.
• Lead and mentor the sales team, setting clear objectives, providing ongoing training and support, and fostering a culture of high performance, resulting in improved sales performance and employee engagement.
• Analyze sales data, market trends, and customer feedback to inform strategic decision-making and optimize sales performance, leading to informed and effective sales strategies.
• Collaborate closely with marketing and finance teams to align sales and operational strategies with overall business objectives, ensuring synergy and alignment across departments.
• Give accurate feedback to the team based on observations through video and in-person interactions, providing constructive criticism and praise where warranted to foster individual and collective growth and improvement in performance.
• Drive continuous improvement in sales operations and customer experience, resulting in enhanced productivity and customer satisfaction.
• Resolve team issues and concerns promptly and effectively to foster a positive work environment, enhance team cohesion, and improve overall productivity.
• As needed, develop and implement operational policies and procedures to standardize store operations, fostering consistency and compliance with company standards and regulations, leading to improved operational performance.
• Ensure that operational and sales activities and outcomes are aligned with the overarching strategic goals and objectives of the organization, contributing to organizational growth and success through the achievement of strategic priorities and initiatives.

Requirements and competences to work with us

Education

• Bachelor's degree in Business Administration or related field.

Experience

• Proven experience in retail operations management
• Experience in developing sales strategies.

Quialifications

• Strong understanding of retail industry trends.
• Analytical skills for interpreting sales data.
• Leadership and team management skills.
• Excellent communication and collaboration abilities.
• Problem-solving skills.
• Adaptability to fast-paced environments.
• Flexibility to adapt to changing priorities and circumstances.

Soft Skills

•  Leadership: Ability to inspire and motivate teams, provide clear direction, and foster a positive work culture.
• Problem-Solving: Skill in identifying and resolving operational challenges and implementing effective solutions.
• Adaptability: Capacity to adapt to changing market conditions, business requirements, and customer preferences.
• Communication: Effective verbal and written communication skills to articulate ideas, provide feedback, and interact with stakeholders.
• Team Management: Ability to build and lead high-performing teams, delegate tasks, and empower team members to achieve goals.
• Customer Focus: Dedication to understanding customer needs, delivering exceptional service, and building long-term customer relationships.
• Decision-Making: Sound judgment and decision-making skills to prioritize tasks, allocate resources, and make strategic business decisions.

Hard Skills

• Retail Operations Management: Proficiency in overseeing day-to-day store operations, including, sales forecasting, and customer service.
• Sales Strategy Development: Ability to develop and execute sales strategies to drive revenue growth and achieve sales targets.
• Data Analysis: Skill in analyzing sales data, market trends, and customer feedback to derive actionable insights and inform strategic decision-making.
• Policy and Procedure Development: Experience in developing and implementing operational policies and procedures to standardize store operations and ensure compliance.
• Performance Management: Capability to lead and mentor sales teams, set performance objectives, and provide ongoing coaching and feedback to improve sales performance.